Situation
At Ingram Micro, a Fortune 500 company, I was a part of the CloudBlue PaaS platform division. I managed a portfolio of B2B SaaS, including the billing scenarios for subscription cancellations for CloudBlue Commerce.
I had to implement several user scenarios within 3 months to comply with the new cancellation policies from a software vendor.
Task
I had to:
- Identify the vendor’s requirements,
- Evaluate the needed changes and collaborate with the engineering team on finding the optimal technical solution that decreases the costs as much as possible.
- Launch the new scenarios on time to avoid penalties from the vendor.
The key metrics that I was targeting were:
- Reducing costs for developing the new scenarios.
Action
I analysed the vendor’s requirements, collaborated with their representatives to clarify the requirements and consult on the implementation variants.
Results
During the analysis:
- I identified the user scenarios.
- Collaborated with the engineering team on finding the optimal technical solution.
As a result:
- My team and I introduced the new billing scenarios that:
- Implied minimal development costs,
- Excluded penalties from the vendor.
Period
2021
